One time End Product fees are non-refundable. If the end user has a reason to believe that the payment was charged on error, only then the user can provide written notice to our Customer Support and request to cancel his/her Fee by emailing us on [email protected].
When eligible, Fee cancellation can be performed by Customer Support only up to a period of 7 days from the Fee payment date, and only if the End Products associated with the Fee have not been downloaded or used outside of the Site, whether for commercial or personal use.
We will not cancel Fees after that time or after an End Product has been downloaded or used outside of the Sachdeva Developers Site. Eligibility to cancel a Fee will be assessed by our Customer Support team based on a number of factors, including, without limitation, violations to our Terms of Service and improper usage of the Sachdeva Developers platform.